Thierry
2008-05-27 16:26:42 UTC
This mail is addressed to all potential users of kaspersky (KAV) products.
It is my bad experience with after sale dept.
The history. I subscribed to KAV products for some years now, at least since
early 2005.
Recently, I crashed my PC and therefore I was unable to retreive my
activation key when I reinstalled KAV 7 on my new PC running Windows Vista.
Like with other software i had to reinstall, I asked KAV online sales dept
(I bough my product via the Internet, pailment via Element 5) to send me
back my activation or regisrration key.
Note that all other companies resent me my registration key without the last
problem, they trust in me, because they knew in searching in their database
that I subscribed to their product.
So i was able to reactive all my software... excepted KAV 7. Why ?
Because the nail I send the the onlinesale dept was forwarded to europe,
where I live, instead of staying in the US, where I downloaded and paid the
product, but nobody is interesting in answering me.
[b]They accepted to receive my paiment - licence paid at full charge -but
don't give you the least support.
Do I have to accept such attitude ?
I paid to receive a product and support. It should be for the least
commercial, to answer to the customer enquiries and get them satisfaction.
it is not the case. [/b]
They even don't trust in me when I tell them that I bough a KAV licence
because it seems that KAV doesn't even has a record of its customer, recent
or longtimer....
What a pity.
there is one week now that my message is know at KAV lab... Do you think
that they are interesting in resending me activation key, still valid for
1.5 years. I dont' think so.
Consequence, until know I did free publicity for their products on my web,
book and blog but from now, if KAV refuse to support his customer, I think
that my opinion will change and that i will see its concurrent products.
It is my bad experience with after sale dept.
The history. I subscribed to KAV products for some years now, at least since
early 2005.
Recently, I crashed my PC and therefore I was unable to retreive my
activation key when I reinstalled KAV 7 on my new PC running Windows Vista.
Like with other software i had to reinstall, I asked KAV online sales dept
(I bough my product via the Internet, pailment via Element 5) to send me
back my activation or regisrration key.
Note that all other companies resent me my registration key without the last
problem, they trust in me, because they knew in searching in their database
that I subscribed to their product.
So i was able to reactive all my software... excepted KAV 7. Why ?
Because the nail I send the the onlinesale dept was forwarded to europe,
where I live, instead of staying in the US, where I downloaded and paid the
product, but nobody is interesting in answering me.
[b]They accepted to receive my paiment - licence paid at full charge -but
don't give you the least support.
Do I have to accept such attitude ?
I paid to receive a product and support. It should be for the least
commercial, to answer to the customer enquiries and get them satisfaction.
it is not the case. [/b]
They even don't trust in me when I tell them that I bough a KAV licence
because it seems that KAV doesn't even has a record of its customer, recent
or longtimer....
What a pity.
there is one week now that my message is know at KAV lab... Do you think
that they are interesting in resending me activation key, still valid for
1.5 years. I dont' think so.
Consequence, until know I did free publicity for their products on my web,
book and blog but from now, if KAV refuse to support his customer, I think
that my opinion will change and that i will see its concurrent products.